F.A.Q.

Show Dates and Hours

What are the dates of the Show?

February 17-19, 2017.

What are the hours of the Show?

Friday, 12:00pm-9:00pm
Saturday, 10:00pm-9:00pm
Sunday 10:00am-6:00pm
*Box Office closes 1 hour prior to the end of the Show each day.

Directions, Transportation and Parking

Where is the Convention Center located?

The Prime F. Osborn III Convention Center is located at:

1000 Water Street
Jacksonville, FL 32204

How do I get there?

Visit our Directions & Parking page, or contact the Prime F. Osborn III Convention Center, (904) 630-4000, or visit their website here.  These links include information on public transportation.

Where can I park?

Parking is free courtesy of VySar Credit Union.  The Convention Center parking lot is located behind the building.  For entry to this lot, drive parallel to building on West Bay St and turn left into the parking lot.  Be aware that the surrounding dirt lots are privately owned, and may charge a fee.

How much does parking cost?

Parking is free courtesy of VySar Credit Union.  The Convention Center parking lot is located behind the building.  For entry to this lot, drive parallel to building on West Bay St and turn left into the parking lot.  Be aware that the surrounding dirt lots are privately owned, and may charge a fee.  Please keep in mind that the Show is held at the Convention Center and the building dictates all prices and rules regarding parking. The Show only rents the space from the building and therefore has no influence or control over prices, rules, and regulations regarding parking in and around the Convention Center.

Where is the nearest EV charging station?

Mike Shad Nissan (1726 Cassat Ave, Jacksonville, FL 32204).  Please visit the U.S. Department of Energy site to search for local charging stations.

Tickets

How much do tickets cost?

Tickets are $10 for adults and $5 for children ages 6-12.  Children under 6 are free!  Senior (65+) tickets are $8, with ID.  Active and retired military personnel with appropriate military ID (white active duty or blue retired military cards) are $5.

How do I purchase tickets?

Tickets can be purchased online, or at the door.  There are no service fees for purchasing tickets online. Tickets requiring an ID must be purchased at the door.

Are group tickets available?

Yes, group tickets are available for groups of fifteen (15) or more, at a discounted rate. Click here for more info on our Group Ticket program

Can I get a refund?

No, all sales are final and nonrefundable.

Will tickets sell out on site?

No, tickets will never sell out on site.

Can I buy tickets online?

Yes! Tickets can be purchased online with no additional service fees. We encourage you to buy your ticket in advance so you don’t have to wait in line.

Can I buy tickets on my mobile phone or device?

Yes, tickets may be purchased using mobile devices. As long as the bar code is visible on the mobile device our scanners can scan it, and you do not need to print your ticket.

Do you take credit or debit cards on site?

Visa & MasterCard credit cards may be used to purchase tickets at the door. We do not accept AMEX, Discover or debit cards.  Please be aware, some vendors and food stations may not be capable of credit card sales.  There is an ATM located in the concourse of the Convention Center, for your convenience.

General Questions

Is the Show open to the general public?

Yes, the Show is a public event. The public Show dates are February 17-19, 2017

How can I contact Show management on site?

Show management will be located in the Show Office during the Show. You can call us at (904) 630-4800.

Are wheelchairs available at the Show?

Yes, wheelchairs are available from the Convention Center on a first come, first serve basis.

Help! I’ve lost my party.

Please arrange a meeting place before entering the Show.  There will be no paging.

Is there a first aid station/nurse on duty at the Show?

There will be an EMT on duty inside the Convention Center during Show hours. 

Is there a coat and/or package check at the Show?

No, there is no coat or package check at the Show.

Are strollers allowed on the Show floor?

Yes, strollers are allowed at the Show. However, there will be many people at the Show, so smaller strollers will be easiest to manage on the Show floor.  Stroller speed limit is 35 mph.

Are strollers available at the Show?

Strollers are welcome at the Show, but you must bring your own. There are none available to rent.

Is video and photo equipment permitted on the Show floor?

Yes! We encourage you to take photos and videos at the Show. Photography equipment, including tripods, is welcome. Of course, we ask that you do your best not to interfere with anyone else’s enjoyment of the Show while you line up that perfect shot. So the lighting tent would be best left at home.

Is there a lost and found?

Yes, the lost and found is located at the on-site Show Office. Once the Show has ended, all unclaimed items will be turned over to building security.  Please contact the Prime F. Osborn Convention Center, (904) 630-4046.  Items will be held for 30 days after each event.

Is food available at the Show?

Yes, there is a concession stand (including alcohol) on the Show floor.  All food and drinks purchased at the Show must be consumed within designated dining areas.  Please keep in mind that the Show is held at the Convention Center and the building dictates all prices and rules regarding food. The Show only rents the space from the building and therefore has no influence or control over prices, rules, and regulations regarding food in and around the Convention Center.  There are eat in and take away restaurants near the Convention Center as well.  Click here for more information.

May I bring food and drinks into the Show?

No, there is absolutely no food or drinks allowed on the Show floor.  This includes water bottles.  All food and drinks will be confiscated upon Show entry.  All food and drinks purchased at the Show must be consumed within designated dining areas.

Will there be any displays of classic or antique vehicles?

Check out our Events & Attractions and Vehicle Gallery pages for a preview of what you will find at the Show!

What days and times are the least crowded?

Friday tends to see the least amount of traffic, but the aisles are wide, and there is plenty to look at, so you will find your experience at the Show enjoyable no matter when you choose to attend.

Can I leave the Show and come back later?

Yes, you may leave the Show and return on the same day. Make sure you get your hand stamped upon exit in order to be allowed re-entry. Your admission is only valid for one day. If you wish to leave the Show and return another day, you must purchase a new ticket.

Are pets allowed at the show?

Assistance dogs are allowed, however family pets are not.  If your assistance animal is more exotic than a dog (monkeys, birds, reptiles, etc.) please call show management.  Dragons and unicorns are welcome.

Other

I’ve never attended an auto show before. Can you touch the cars, or are you only allowed to view them? Is there anything else to do besides look at cars?

Almost every production vehicle on the Show floor is unlocked and available for your viewing, touching and sitting pleasure. Feel free to fiddle with all the knobs, dials and buttons. These vehicles are designated Show vehicles and are not for sale, so the manufacturers expect some wear and tear.

This doesn’t mean that anything goes with these vehicles. They are still property of the manufacturers and will need to travel to other auto shows when they are finished here. So please be respectful, and treat them with care so others may enjoy them at future events.

However, most pre-production and one-of-a-kind concept vehicles will be cordoned off and are for viewing only. These vehicles are too valuable for manufacturers to take risks with. Also, many of the exotic models may be provided by local dealerships. These vehicles come from the showroom and will need to return there when the Show is over. Since they are on the market, they will also be roped off, though dealer representatives may invite potential buyers or other attendees to get up close and personal with these expensive machines at their own discretion.

There’s tons to do and see at the Show! Visit our Events & AttractionsVehicle GalleryRide & Drive, and Show Floor pages for info on all there is to see and do at the Show! Each year is fun and exciting, and different from the last.

Are representatives available to educate attendees on the vehicles?

Yes, every manufacturer hires Product Specialists — happy, smiling, pretty and kind people who have been rigorously educated on all aspects of every vehicle in their display — and they have information regarding all facts and figures for each model on hand as well. They love these cars as much as you do, and can’t wait to tell you all about them. They can even help you find the closest dealership if you want to make a purchase.

I just want to look around and compare models without the pressure of going to the dealership. Is someone going to try to sell me a car?

You’ve come to the right place! The Show is the perfect place to shop around without any sales pressure. No vehicle sales may be conducted on the Show floor, and each manufacturer provides Product Specialists for their displays who can educate you on your vehicle choices. You can look as much as you want, as long as you want, and no one will pressure you for a sale. If you are interested in making a purchase, the Product Specialists will help you locate the dealerships in your area.

Can I buy a car at the Show?

Almost all the cars on the floor are owned by the manufacturers, and are designated Show vehicles. They are not for sale. Even if they were, you would have a pretty hard time getting them off the Show floor! Happily, the Product Specialists at each display will be able to locate your nearest dealership.

Sometimes the more exotic vehicles on the Show floor will be brought in from local dealers. These models are in fact on the market, and there will be dealer representatives at the Show to supervise the vehicles. However, even if you are fortunate enough to be able to buy a $100,000+ vehicle, you will still be unable to drive it home until the Show is complete.

Can the cars be turned on? I want to hear those engines revving!

Us too! While we all love the beauty and power of the vehicles on the Show floor, fire and air safety requirements prevent us from igniting any ignitions. In fact, all of the cars’ batteries have been disconnected as well. There is a fire marshal present at all times to monitor the safety requirements.

What was Show attendance last year?

Show management does not release attendance figures.

Note: As a public event, media, patrons and the public itself will be taking photos and video.  By purchasing a ticket, you are granting permission for your likeness to be used in Expo representation.  Show management reserves the right to remove anyone it deems to be disruptive or an obstruction to the full experience of the event as it was intended. Any unauthorized solicitation is prohibited.

If you have any burning questions regarding the building or parking that have not been addressed on this website, please visit the Prime F. Osborn III Convention Center site or call (904) 630-4000.  The Show rents space from the Convention Center and does not have influence or control regarding building parking prices, rules or regulations.

More questions?

You can contact our office at 781-343-1661 during regular business hours (M-F, 9am – 5pm). If you have a question while the show is going on, you can contact us on site at the Prime Osborn Convention Center at (904) 630-4800. You can also leave a post on our Facebook page or send us a tweet!